Frequently Asked Questions
What’s the difference between a Lee Supply Kitchen & Bath Design Studio and other places that sell plumbing products?
*We are professionals in the plumbing industry. We’ve been in the industry for over 50 years and we are the largest independent plumbing wholesaler in Indiana.
*Unlike other retailers, we handle only quality brands that live up to Lee Supply standards. We are a Specification Showroom which means Lee’s highly trained sales consultants work with each client one on one to specify the plumbing fixtures and accessories needed to complete your project.
* Lee Supply’s core business is supporting plumbing contractors in the state of Indiana. Many of these relationships have existed for multiple generations. Our expertise combined with our partners’ expertise assures consistent excellence for our customers.
I just want to select a faucet, not a whole house full of plumbing. Is that all right?
Sure! Every job, even one faucet, is important to us. But, just like specifying a whole house, it may take a little time to find just the right faucet for your home. Go ahead and make an appointment. Design Studio showroom personnel can plan to spend the time you need to make this project your best project.
I already have a plumbing contractor. How does that work?
Plumbing contractors have a lot of experience in working with Design Studio staff. Give them a call before you make your appointment. They may offer helpful suggestions or recommend a particular consultant to work with that knows their projects exceptionally well.
Can I just buy products straight from the Showroom?
Yes, you can. But, let us caution you that this isn’t always the best option, especially on new construction projects or extensive remodeling projects. You may actually be able to save some money on the front end by buying directly from a Showroom. But, it has been proved again and again that the professional plumbing contractor is well worth the modest additional cost you may incur by purchasing your product through them.
I can’t make it during normal business hours, what other options are available?
Saturdays are set aside exclusively for getting acquainted with the Design Studio. You can come in and browse to get a good idea of what is available and see the many choices you have to choose from. Showroom Consultants are on hand, but due to the heavy volume of visitors on Saturday, detailed consultations are not possible. Subject to availability, after hours appointments for project specification meetings are made on a case by case basis. Check with the Design Studio near you for availability of after hours appointments.
What is the most important thing I can do to save myself time, trouble and money in preparing my plumbing specifications?
Make an appointment with a Design Studio sales consultant prior to coming in.
Does the Design Studio offer installation services?
Yes and No. Installation of plumbing fixtures, especially luxury products, is best left to licensed and experienced plumbing contractors. We can recommend contractors that we know from past involvement are experienced and qualified to do any type of installation. We do have a LSC Service department which will install water softeners, shower doors, and bath accessories. Please contact a Showroom consultant for more details pertaining to LSC Service department.
Do you have other products besides plumbing fixtures?
Yes. We display a complete line of garbage disposals, cabinet door hardware and pulls, cabinetry, bathroom exhaust fans, medicine cabinets and mirrors, water softeners and bath accessories.
What about lighting products?
We do display a selection of wall lamps and sconces that match certain faucet lines. Items like chandeliers and ceiling lights are not found in the Design Studio.
Does the Design Studio offer design services?
Showroom Consultants are experts at helping you select products that compliment your design or fulfill your dreams. We do not offer professional design services. However, we can recommend qualified and certified designers that have worked with our customers in the past.
Does the Design Studio warranty everything is sells?
We stand 100% behind every manufacturer’s warranty that we represent. But, that doesn’t tell the whole story. Showroom Consultants go out of their way to make any situation that requires warranty service as painless as possible for the homeowner. We use our relationship with the manufacturer and the contractor to remedy any problem quickly and smoothly.
Sometimes I find items cheaper from Internet websites. How can you complete against that?
It’s true sometimes you can find cheaper prices on Internet websites. We do not sell our products over the internet, nor can we recommend buying from websites. Our showroom employees are highly trained personnel; it is the service they provide that makes the difference.
Do you have everything in stock?
In spite of the fact that our company has over $10 million in inventory statewide, the unique nature of the luxury products market often requires that we must special order some items. In these cases, special requirements may come into play which will include payment of a deposit. There are also many custom and handmade items from various manufacturers that may require longer than normal wait times to arrive. If truly unique is what you are after, then we recommend that you consider making your appointment right away.
I noticed that the items on display do not have prices on them. Why is that?
We prefer to give a price based on the whole project. This includes the actual cost of the product in addition to the value of other services included and the total size of the order. For purposes of comparison, consultants will use “Manufacturer’s List” pricing.